Returns and Order Amendment Policy

RETURNS POLICY
Please choose carefully and read our returns policy below.

We refund the value of the goods where they are:

• Faulty
• Have been wrongly described
• Are different from a sample shown to you, or
• Do not do what they are supposed to

We do not give refunds if you:

• Simply change your mind, or
• Make a wrong decision.

How to returning an item that is eligible for a refund?
No goods shall be refunded without prior agreement between the customer and Cheap Music Books.

To return an item, you must email us at orders@cheapmusicbooks.com.au and provide these details:

• Your order number
• Name the products you wish to return
• Your reason for return
• Your contact number 
• Attach any photo evidence if applicable.

You will receive a response from us within 2-5 business days advising next steps.

We will refund the delivery charges incurred in sending the item to you and your costs in returning it to us if you are eligible for a refund.

 

ORDER AMENDMENT POLICY
You can make unlimited amendments/cancellations within 30 minutes of placing your order.

Please choose carefully as any cancellations/amendments thereafter cannot be processed as your order may have already been fulfilled and shipped.

Increasing your order’s value:

• Must be done within 30mins from placing order
• A payment popup window will appear for you to make payment for the additional items.
• Payment must be made for the amendment to be successful.
• Stock quantities displayed on website are an approximate indication only. Additional order items will be placed on backorder where necessary.

Cancelling or Decreasing your order’s value:

• Must be done within 30mins from placing order
• The value of any cancelled items will be left as credit in your account.
  This credit will never expire. It will be applied automatically to your next order.
• Credits are not redeemable for cash and cannot be resold or exchanged.