Frequently Asked Questions

What discounts can I get?

Take advantage of our loyalty discount program when you purchase 2 or more items. Discounts will be automatically applied at checkout:
Buy 2 items... get Free Shipping
Buy 3 items... get Free Shipping + 5% off
Buy 5 items... get Free Shipping + 7% off
Buy 10 items.. get Free Shipping + 10% off

We also have a lifetime VIP discount available. Attain VIP status by reaching a lifetime spend of $2500.00: you or your organisation will then be entitled to a permanent 10% discount with every future order*. Also enjoy a free shipping upgrade to eParcel with tracking for orders over $350 in one transaction. Track it step by step for your peace of mind.See more details at VIP Discount.

*Must be registered under the one email address

I can’t find the product I’m looking for. What do I do?

Let us help you! Simply email us at orders@cheapmusicbooks.com.au and we’ll make it easy for you.

I'm not sure if my order went through. What do I do?

If your order has been placed successfully, you will receive a Confirmation Email from us within 5 minutes.
You will also see your order appear in the MY ACCOUNT section of the website. If you do not have either of these, then your order may be incomplete.

Please email us at orders@cheapmusicbooks.com.au and so we can complete your order manually.

How long will delivery take?

Choose express shipping if you need your item ASAP! Depending on your location, you can expect to have your item at your door in as early as 1 working day. We offer FREE standard shipping (for 2+ items), with deliveries arriving at your doorstep between 7-14 working days. Orders must be received by 10am on the day to meet expected delivery times.

Can I refund/exchange a product after I have received it?

Please choose carefully as we cannot exchange or refund products for change of mind.

We refund the value of the goods where they are:

• Faulty
• Have been wrongly described
• Are different from a sample shown to you, or
• Do not do what they are supposed to

We do not give refunds if you:

• Simply change your mind, or
• Make a wrong decision.

How to returning an item that is eligible for a refund?
No goods shall be refunded without prior agreement between the customer and Cheap Music Books.

To return an item, you must email us at orders@cheapmusicbooks.com.au and provide these details:

• Your order number
• Name the products you wish to return
• Your reason for return
• Your contact number 
• Attach any photo evidence if applicable.

You will receive a response from us within 2-5 business days advising next steps. We will refund the delivery charges incurred in sending the item to you and your costs in returning it to us if you are eligible for a refund.

Oops, I’ve placed the wrong order and need to cancel it. What do I need to do?

You can make unlimited amendments/cancellations within 30 minutes of placing your order.

Please choose carefully as any cancellations/amendments thereafter cannot be processed as your order may have already been fulfilled and shipped.

Increasing your order’s value:

• Must be done within 30 mins from placing order.
• A payment popup window will appear for you to make payment for the additional items.
• Payment must be made for the amendment to be successful.
• Stock quantities displayed on website are an approximate indication only. Additional order items will be placed on backorder where necessary.

Cancelling or decreasing your order’s value:

• Must be done within 30 mins from placing order
• The value of any cancelled items will be left as credit in your account.
  This credit will never expire. It will be applied automatically to your next order.
• Credits are not redeemable for cash and cannot be resold or exchanged
  

If you need further assistance, please email us at orders@cheapmusicbooks.com.au and we'll get back to you as soon as possible.

What payment methods are available?

We accept PayPal and Credit Cards (Visa, Mastercard and American Express). We aim for the highest security standards possible with our fully secure website. And rest assured, your payments are processed by one of the world's most trusted payment gateways who are at the top of their security game. Powered by Stripe, your details are completely secure - they do not allow us to be privvy to your credit card details.

Can I place a bulk/wholesale order?

Yes, absolutely! We can supply any quantity. Whilst you can immediately take advantage of Australia's lowest music book prices, we support schools, teachers, and organisations who need to make big orders for their students or clubs. Attain VIP status by reaching a lifetime spend of $2500.00: you or your organisation will then be entitled to a permanent 10% discount with every future order*. Also enjoy a free shipping upgrade to eParcel with tracking for orders over $350 in one transaction. Track it step by step for your peace of mind.
*Must be registered under the one email address

How does Price Match Guarantee work?